Below, you find the general terms of trade for CXOPeople ApS.
We encourage you to read them carefully before you place your order.

1. Application
These terms of sale and delivery apply to the purchase of digital products, physical products and services from CreateABetterWorld.Blog.
CreateABetterWorld.Blog is the property of CXOPeople ApS, VAT no.: DK 40916911, Risvangen 5, 2700 Brønshøj, Denmark; telephone: +45 26441727; email: info@cxopeople.com.

2. Ordering
CreateABetterWorld.Blog is open round the clock, so you can shop any time you like. Intermittently, however, the web shop may have to close for maintenance. You can only make a purchase when the web shop is open and accessible. To shop at CreateABetterWorld.Blog you must be at least 18 years of age and the holder of a valid payment card. If you are younger than 18 years of age, you can still make a purchase provided you have your guardian’s approval or otherwise have the legal right to make the purchase. Choose the products you would like to buy and place them in your ‘Basket’. All the way until the legally binding commitment (‘Place your order now’) you can continuously check and modify the content of the basket and check the price of the items.
When you have placed an order we will automatically send you a receipt acknowledging that we have received your order. Please note that this receipt is not a legally binding order confirmation. It is simply an electronic acknowledgement that we have received your order. Thus, we reserve the right to cancel your order due to sold-out items, typos, technical problems, delivery failure and similar situations. When the items are ready, you will receive an order confirmation with information about your order and about your right to return the items, your right of withdrawal and conditions concerning lack of conformity (defects). Naturally, we do not charge your payment card until we send your order.

3. Prices
All prices are current retail prices incl. VAT. For delivery to addresses outside the EU, the VAT is automatically deducted. When you log in and place your order as a business client, prices are shown excl. VAT.

4. Payment
You have the following payment options:

4.1. Card payment
We accept Dankort, VISA/Dankort, VISA, VISA Electron, MasterCard/Eurocard and MobilePay. When you pay by card or MobilePay, we do not charge the amount until we send your items. CXOPeople ApS pays the fee charged by the acquiring bank (the financial institution handling card payments). Any additional fees that your card issuer may charge will be payable by you.
You may opt to store your payment card information in order to make your future purchases as simple and easy as possible. In that case, your payment card information is stored in encrypted form by our acquiring bank. You can erase stored payment card information any time in your settings at CreateABetterWorld.Blog/Min-konto.

4.2. Bank transfer
When you pay by bank transfer the order is not approved until the amount is registered in CXOPeople ApS’s bank account.

4.3. Gift card
If you have received a gift card for CreateABetterWorld.Blog, you can use it as payment at CreateABetterWorld.Blog by choosing payment by gift card and provide the gift card code when you place your order. Gift cards bought via CreateABetterWorld.Blog remain valid for two years from the date of issue.

4.4. Discounts
We offer universal discounts to all our customers in the form of special campaigns. If an item is discounted, the discount will already be deducted from the price shown on the site. Thus, the price you see is always ‘your price’. This is in accordance with current regulations from the Danish Consumer Ombudsman.

4.5. Payment by invoice
Companies and organizations can apply to pay by invoice. This option is only available to public organizations (for example, day care or residential facilities, schools and so forth) and private partnership (ApS) or limited (Ltd./A/S) companies that have existed for at least two years. If the company is approved to pay by invoice, the company’s employees will be able to shop via one common account. We reserve the right to reject an application to pay by invoice without offering any explanation.
If you choose payment by invoice, we add an invoice fee of DKK 50.00.

4.5.1 Credit
Time for payment is normally eight days from the invoice date unless other specific arrangements have been agreed.

4.5.2. Late fees/interest
A failure to pay after invoice/account statement and a reminder will incur a late fee of DKK 100 per additional reminder. If payment is not made after the second additional reminder, the invoice will be turned over to a collection agency, and you will incur additional fees in accordance with current legislation. In case of overdue payment, you will further incur interest in accordance with Renteloven (Danish Interest Act).

4.5.3. Quantity discount for business/public clients
If you are placing a larger order for a company or a public organization we can offer you an attractive discount.
Please note that discounts cannot be combined with special offers and other discounts. Moreover, the right to return a purchase and the right of withdrawal do not apply when you receive a specially discounted price.

5. Delivery

5.1. Digital products
E-books and audio books for download are delivered via an email containing a download link. You will first receive a receipt to acknowledge that we received your order; next, you will receive your order confirmation. The latter contains the link you need to use to download your product.
Delivery time for digital products is normally less than 15 minutes, depending on the time it takes the email with the link to reach your inbox.

5.1.1. Watermarks on digital products
Digital watermarking is a way to protect copyrighted material. When you buy and download e-books and audio books from CreateABetterWorld.Blog, the files are stamped with a digital watermark. The watermark consists of file information, including your order number. The watermark does not affect the file format and does not interfere with your ability to download or use the files. The watermark documents that the files you download are your property. All copying, except for your own private use, and any unlawful distribution are prohibited. It is your responsibility to ensure that the files are not passed on to other users and to take back-up copies for your own use. If your files go astray and, for example, end up on a file-sharing site, we can use a decoder to determine your order number. The watermark stays in place even if the file is copied from one unit to another. Please note that you are only buying usage right for your own personal use.

5.2. Physical products
You can choose between having your physical products delivered by PostNord or picking them up at Nordskovvej 13, 4681 Herfølge, Denmark.
We deliver all over the world. Delivery outside Denmark is also handled by PostNord. The cost of delivery is calculated based on your chosen delivery form, delivery country and number of items.

5.3. Other services
Conditions for the delivery of other services are determined by separate arrangement.

6. Right of withdrawal
There is no right of withdrawal for e-books or audio books for download if you have clicked on the link and initiated the download. We offer 14 days’ right of withdrawal on digital and physical items.

6.1. How to exercise your right of withdrawal
You exercise your right of withdrawal by informing us of your decision to withdraw. For example, you can send us an email to info@cxopeople.com stating that you wish to withdraw. You are in compliance with the deadline for using your right of withdrawal if you send us your notice of withdrawal before the time limit has expired.

6.2. Returns
Digital items are not returned but made unavailable to all parties by CXOPeople ApS. Physical items are returned to Nordskovvej 13, 4681 Herfølge, Denmark, at the buyer’s cost.

6.3. Reimbursement
When you withdraw from the contract of sale we will reimburse your payment for the items. We return the amount without undue delay after receiving your notice of withdrawal and any returnable items.
We make the reimbursement using the same means of payment you used in the original transaction, unless you expressly request a different means. In any case, you will not be subject to any fees in connection with the reimbursement.

6.4. Testing the product
There is no right of withdrawal for digital items that you have tested by clicking on the download link.
You are only liable for any reduction in the value of the items that is due to any other handling of the items than would normally be required in order to determine the nature, features and functionality of the items.
You are normally entitled to examining the items in the ways that would normally be possible and allowed in a physical shop, but you are not entitled to begin using it. If you have used the product in any way that would not be possible or allowed in a physical shop, and CXOPeople ApS is unable to resell it or to resell it at full price, you must expect us to deduct the loss of value from the reimbursement you receive if you choose to withdraw. If the item no longer has a resale value we will not reimburse the purchase amount.

7. Notice of lack of conformity – if the product is defective
Your purchase is covered by Købeloven (the Danish Sale of Goods Act). This means that you are entitled to have a defective item repaired, replaced, refunded or discounted, depending on the specific situation. This requires that your complaint is justified and that the defect did not occur as a result of faulty use of the product or any other act that caused damage to the product.
You will need to notify us of the problem within ‘a reasonable time’ after discovering the fault in the product. We recommend that you contact us as soon as possible. You can make a complaint by contacting us via email: info@CXOPeople.com or by telephone: (+45) 3031 2651. Depending on the specific situation, we will provide you with further instructions.

8. Rights
Your assigned access to the product entitles you to use the products you have bought for personal non-commercial purposes, within the limits of the law, but not to resell, transfer, hand over or sub-licence. You agree not to attempt, encourage or aid anyone to seek to circumvent any security technology or software or to interfere with, remove or alter any rights management information concerning the products you buy. Actions in violation of this may result in legal proceedings.

8.1. Systems requirements
The use of e-books and audio books for download requires the user to be in possession of equipment with internet access and possibly special software, which may place additional costs on the user. Usage may require you to undertake occasional updates or upgrades of your software and hardware. You accept and understand that these systems requirements, which may vary over time, are your own responsibility. It is the buyer’s own responsibility to buy internet access or a data subscription to enable streaming of digital content.

8.2. DRM protected e-books
The first time a DRM protected e-book is opened it needs to be authorized with an Adobe ID. It is your responsibility to set up an Adobe ID and to ensure that the program or unit that is used to read the e-book is authorized with this Adobe ID. DRM protected e-books may be opened on up to six different units that are authorized by the same Adobe ID. The link to download e-books in English expires after two years. If you have not stored the e-book locally on a computer, CreateABetterWorld.Blog will not be able to generate a new link.

9. Personal data policy
Read our personal data policy here. The data protection manager of CreateABetterWorld.Blog is Søren Sten Sørensen.

10. Cookies
By using CreateABetterWorld.Blog you accept our use of cookies. A cookie is a small data file that we place on your computer to be able to monitor your actions on our website and to recognize your computer. A cookie is not a program and it does not contain viruses. Read more about the cookies we use at CreateABetterWorld.Blog and how to delete cookies here.

11. Liability
CXOPeople ApS is not liable in case of system breakdowns of or lack of access to CreateABetterWorld.Blog, power outages or disruptions of internet connections, vandalism to the system (physically as well as computer viruses and hacking), abuse of personal data or other circumstances and events that are outside the control of CXOPeople ApS.

12. Complaint information
If you, as a consumer, wish to complain about a product or service you bought from us you need to contact our customer service, email: info@CXOPeople.com. If the matter cannot be resolved, you may file a complaint with Nævnenes Hus, Toldboden 2, 8800 Viborg, Denmark. You may also file a complaint with Center for Klageløsning (Centre for Complaint Resolution) via www.naevneneshus.dk.
Further, you may file a complaint via the EU Commission’s portal for online dispute resolution. This is particularly relevant if you are a consumer living in another EU country. File your complaint here: http://ec.europa.eu/odr. When you file a complaint you need to include our email address: info@CXOPeople.com.

13. Applicable law and legal venue
Any dispute springing from your purchase of products and services or any subsequent disputes, including disputes concerning the scope or validity of these Terms of Trade, are subject to Danish law and must be brought before the Court in Roskilde, Ved Ringen 1, 4000 Roskilde, Denmark, email: roskilde@domstol.dk.

If you have any questions you are always welcome to contact us at info@CXOPeople.com.

CXOPeople ApS · Risvangen 5 · DK-2700 Copenhagen · Denmark · +45 26 44 17 27 · info@CXOPeople.com · VAT 40916911

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